Senior Customer Service Officer

Elmo; Horsham; On-site; AUD 65,000 - 90,000; Full time

Job summary

Horsham Rural City Council is seeking a Senior Customer Service Officer to lead and coordinate the daily operations of our Customer Service function. You will drive service delivery standards and cultivate a high-performing, customer-focused team.

The role demands coordinating across teams in a fast-paced environment with a focus on continuous improvement and exceptional customer experiences. A relevant degree or diploma is required, with customer service experience welcomed.

Qualifications

• Bachelor’s degree or diploma in a relevant field.
• Customer service experience is preferred but not required.
• Experience in managing day-to-day operations in a fast-paced environment is an advantage.

Responsibilities

• Lead and coordinate the day-to-day operation of the Council's Customer Service function.
• Be accountable for service delivery outcomes and customer experience standards.
• Drive continuous improvement initiatives and develop a high-performing customer-focused team.

Skills

Customer service

Education

Degree or diploma in a relevant field

Job description

Horsham Rural City Council is the heart of the Wimmera region, located approximately 300 kilometres north-west of Melbourne. Offering the perfect blend of career opportunity and lifestyle. Horsham combines affordable living, quality health and education services, and a welcoming community atmosphere.

Residents enjoy the benefits of a relaxed lifestyle, with short commute times, excellent sporting and recreation facilities, vibrant local events, cafes and restaurants, and a strong sense of community. Whether you're raising a family, pursuing outdoor adventures, or seeking greater work-life balance, Horsham offers an enviable lifestyle with all the conveniences of a regional city.

Surrounded by natural attractions including the Wimmera River, Mount Arapiles and the Grampians (Gariwerd) National Park, the region provides outstanding opportunities for bushwalking, cycling, fishing, water sports and camping. With its friendly community, affordable housing and easy access to nature, Horsham is a great place to live, work and thrive.

Horsham Rural City Council is proud to be an inclusive, child-safe and equal opportunity employer. We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

Every application is reviewed by a real person, not an automated system

Job Description

Are you passionate about delivering a consistent high level of customer service?

Do you have experience in managing the day-to-day operations in a complex, high-paced environment?

If so, we need you!

About the Role

As a Senior Customer Service Officer, you will be responsible for leading and coordinating the day-to-day operation of Council's Customer Service function. The position is accountable for service delivery outcomes, customer experience standards, continuous improvement initiatives and the development of a high performing customer focused team.

Desired Skills and Experience

About You

You will have a relevant degree or diploma with little or no related experience may be acceptable. Lesser formal qualifications may also be considered where supported by relevant customer service skills and experience appropriate to the role.

For a confidential conversation, please contact Melanie Janetzi, Coordinator Customer Service on 5382 9777