Senior Customer Service Lead — Flexible, Regional Role

Horsham Rural City Council; Horsham; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Horsham Rural City Council in Victoria is seeking a Senior Customer Service Officer to lead and coordinate the day-to-day operation of the Council's Customer Service function. You will be accountable for service delivery outcomes, customer experience standards and continuous improvement initiatives.

Applicants should have a relevant degree or diploma; others with strong customer service skills and experience may be considered.

Qualifications

• You will have a relevant degree or diploma with little or no related experience may be acceptable.
• Lesser formal qualifications may also be considered where supported by relevant customer service skills and experience appropriate to the role.

Responsabilités

• Lead and coordinate the day-to-day operation of Council's Customer Service function.
• Be accountable for service delivery outcomes and customer experience standards.
• Drive continuous improvement initiatives and develop a high performing customer-focused team.

Formation

Relevant degree or diploma

Description du poste

Horsham Rural City Council in Victoria is seeking a Senior Customer Service Officer to lead and coordinate the day-to-day operation of the Council's Customer Service function. You will be accountable for service delivery outcomes, customer experience standards and continuous improvement initiatives.

Applicants should have a relevant degree or diploma; others with strong customer service skills and experience may be considered.