Customer Service Officer (Fixed Term 12 months)

State Government of Victoria, Australia; Horsham; On-site; AUD 55,000 - 75,000; Full time

Job summary

GWMWater invites applications for a Customer Service Officer based in Horsham. You will be the first point of contact, handling inbound calls, greeting visitors at the McLachlan Street office, and providing friendly, accurate information.

You will also process changes of ownership, information statements, customer payments and shutdown notifications, plus other general administrative tasks, with a focus on accuracy and customer satisfaction.

Qualifications

• Customer-focused, enthusiastic approach to service.

Responsibilities

• Answer incoming calls on general enquiries and faults lines.
• Greet and assist customers at McLachlan Street office reception.
• Process changes of ownership, information statements, customer payments and shutdown notifications.
• Perform general administrative tasks relevant to customer service.

Skills

Customer service orientation

Phone etiquette

Job description

We are looking for a customer-focused, enthusiastic person to join our Customer Service team!

GWMWater is an innovative and progressive employer that is committed to contributing to the sustainable growth of communities within the Grampians, Wimmera and Mallee regions.

We provide a great work environment based on respect, professionalism and accountability to attract and retain the best people to GWMWater and the region.

We do this by:

• Supporting staff, suppliers and contractors to achieve zero harm
• Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our region.
• Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We offer exceptional working conditions including an active social club, attractive parental leave and other contemporary and flexible working arrangements to assist staff achieve an effective work life balance.

The role is located in Horsham, the capital of the beautiful Wimmera region, and is only three hours from Melbourne or the magnificent Victorian South West Coast. The region boasts access to many national parks including the Grampians and Mt Arapiles. Horsham offers a warm and welcoming community for those wanting to experience a safe and healthy rural lifestyle. This progressive city boasts first class health, educational, cultural, sporting and social facilities.

Currently applications are being sought for:

Customer Service Officer

Fixed Term: 12 months

We are looking for a customer-focused, enthusiastic person to join our Customer Service team! As Customer Service Officer, you will be part of our Customer Service team who are the initial point of contact for GWMWater. You will be responsible for answering incoming calls through both our general enquiries and faults lines, as well as greeting and assisting customers at our McLachlan Street office reception. When you are not answering customer calls you will be responsible for processing of change of ownerships, information statements, customer payments and shutdown notifications, as well as other general administrative tasks.

If you have a friendly ‘can-do' approach to customer service, an eye for detail and a willingness to learn and adapt to changing task priorities, this is the job for you.

While this position is advertised as a full-time ongoing role, we will consider part-time/job-share arrangements for a strong candidate.

Further information about this exciting opportunity is available by contacting Maddison Cullinan, Head of Customer Support on 1300 659 961.

Applications for this vacancy close on Friday 2 October 2026.

GWMWater is an EEO employer and is committed to continuously improving our quality, safety and environmental systems.

Please note applicants may be required to undertake a National Police Check.

If you would like to receive information in relation to this vacancy in an accessible format such as large print, please contact our People, Culture and Legal division on 1300 659 961.

Applications close Friday 2 October 2026 at 11.59pm