Senior Customer Service Lead — Flexible Work

Elmo; Horsham; On-site; AUD 65,000 - 90,000; Full time

Job summary

Horsham Rural City Council is seeking a Senior Customer Service Officer to lead and coordinate the daily operations of our Customer Service function. You will drive service delivery standards and cultivate a high-performing, customer-focused team.

The role demands coordinating across teams in a fast-paced environment with a focus on continuous improvement and exceptional customer experiences. A relevant degree or diploma is required, with customer service experience welcomed.

Qualifications

• Bachelor’s degree or diploma in a relevant field.
• Customer service experience is preferred but not required.
• Experience in managing day-to-day operations in a fast-paced environment is an advantage.

Responsibilities

• Lead and coordinate the day-to-day operation of the Council's Customer Service function.
• Be accountable for service delivery outcomes and customer experience standards.
• Drive continuous improvement initiatives and develop a high-performing customer-focused team.

Skills

Customer service

Education

Degree or diploma in a relevant field

Job description

Horsham Rural City Council is seeking a Senior Customer Service Officer to lead and coordinate the daily operations of our Customer Service function. You will drive service delivery standards and cultivate a high-performing, customer-focused team.

The role demands coordinating across teams in a fast-paced environment with a focus on continuous improvement and exceptional customer experiences. A relevant degree or diploma is required, with customer service experience welcomed.