Senior Customer Service Officer

Lindsay Australia Limited; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Defined leadership pathway

Training and coaching

Bonus programs

Employee discounts

Free onsite parking

Résumé du poste

Lindsay Australia is seeking a Senior Customer Service professional to coordinate the Brisbane-based team and support nationwide operations. You will learn the network, work with customers, depots, and key account managers, and gradually take on leadership responsibilities to progress toward a Customer Service Manager role.

The role emphasizes real operations impact beyond a traditional call centre, with a clear growth path and support for leadership development within a busy transport and

Qualifications

• Strong customer service experience in a busy, high-volume environment.
• Excellent communication and relationship-building skills.
• Ambition to develop into a leadership role and guide a team.

Responsabilités

• Coordinate daily customer service workflow and prioritise time-sensitive requests.
• Manage customer orders, freight bookings, and delivery requests.
• Collaborate with depots and operations to resolve issues and meet needs.
• Build relationships with customers, BDMs, KAMs and depot contacts.
• Support and guide team members, including remote teams.
• Identify opportunities to improve processes and the customer experience.
• Develop skills to progress into Team Leader.

Connaissances

Customer service

Communication

Leadership potential

Description du poste

Who We Are:

Lindsay Australia is a leading transporter of fresh and refrigerated produce. We take pride in supporting our farmers every step of the way—from planting and packaging to connecting them with retailers and families through our comprehensive road, rail, and logistics network. Over the past 70+ years, our unique and diversified value chain has continually evolved, and our workforce grown to 2500 Australia wide. Our continued growth creates exciting opportunities to build your career and Grow with Lindsay’s.

Why You’ll Love This Opportunity:

This is more than a customer service role — it’s a genuine step-up opportunity. Reporting to the National Customer Service Manager, you’ll initially focus on learning our customers, systems and national depot network while playing a senior role in coordinating the team’s day-to-day workflow. As your knowledge grows, you’ll take on greater responsibility for coordinating the Brisbane-based team and supporting consistent service across our wider network, with a clear pathway to Team Leader and longer-term potential toward Customer Service Manager. This is customer service in a fast-moving operational environment, not a call centre. You’ll work closely with customers, depots, Business Development Managers and Key Account Managers to resolve issues, obtain accurate information and keep freight moving.

What You’ll Do:

• Coordinate daily customer service workflow and prioritise time-sensitive requirements
• Manage customer orders, freight bookings, jobs and delivery requests
• Liaise with depots and operational teams to resolve issues and ensure customer requirements are met
• Build strong relationships with customers, BDMs, KAMs and key depot contacts
• Support and guide team members, including remote teams
• Identify opportunities to improve processes, systems and the customer experience
• Develop the operational and leadership skills required to progress into Team Leader

What You Bring:

• Strong customer service experience in a busy, high-volume environment, ideally transport, logistics or warehousing
• The maturity, confidence and ambition to step into a senior role and develop into people leadership
• Strong communication, relationship-building and influencing skills
• Excellent planning, prioritisation and time-management skills
• Confidence working across business systems; transport or ticketing system experience is advantageous
• A proactive, flexible approach and genuine focus on customer service
• A willingness to learn and understand a complex national transport network

What We Offer:

• A defined pathway from Senior Customer Service Officer to Team Leader
• Training, coaching and support to build your leadership and operational knowledge
• The opportunity to influence team performance and improve customer service
• Family-oriented culture focused on safety, support and inclusivity
• Free onsite parking
• Recognition and reward programs
• Employee referral and retention bonuses
• Salary packaging options, including novated leases
• Discounts with Qantas, Ringers Western, Bridgestone Tyres and more

Equal Opportunity Employer:

The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans and individuals from all cultural backgrounds. All applicants will be considered fairly regardless of race, gender, age, disability or veteran status.

Drive Your Career Forward with Lindsay Australia

At Lindsay Australia, we're proud to connect communities whilst delivering Australia's best.

As a leader in the refrigerated transport and logistics industry, our focus is simple: deliver exceptional service while supporting the people who make it all possible—our team.

Across more than 60 transport and rural depots Australiawide, we offer exciting career opportunities in over 80 different roles—from local and long-distance drivers to warehouse, workshop, and office professionals.

When you join Lindsay, you’re not just taking a job—you’re stepping into a team that values hard work, supports your growth, and takes pride in doing things the right way. We work hard to maintain quality equipment, well-run facilities, and a supportive and safe environment for our people.