Senior Customer Service Officer

Lindsay Australia Ltd; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Senior to Team Leader pathway

Leadership training and coaching

Salary packaging options

Discounts with partners

Free onsite parking

Recognition and reward programs

Employee referral bonuses

Inclusive family culture

Résumé du poste

Lindsay Australia Ltd is seeking a Senior Customer Service Officer in Brisbane to lead daily customer service workflow within our fast-moving transport and logistics network. You'll coordinate the team, manage orders and freight bookings, build strong relationships with customers and depots, and work with BDMs and KAMs to keep freight moving.

A clear career path to Team Leader and Customer Service Manager awaits.

Qualifications

• Experience in a high-volume customer service environment, ideally in transport or logistics.
• Ability to step into a senior role and develop into people leadership.
• Strong communication, relationship-building and influencing skills.
• Excellent planning, prioritisation and time-management abilities.
• Willingness to learn and understand a complex national transport network.

Responsabilités

• Coordinate daily customer service workflow and prioritise time-sensitive requirements.
• Manage customer orders, freight bookings, jobs and delivery requests.
• Liaise with depots and operational teams to resolve issues and ensure customer requirements are met.
• Build strong relationships with customers, BDMs, KAMs and key depot contacts.
• Support and guide team members, including remote teams.
• Identify opportunities to improve processes, systems and the customer experience.
• Develop the operational and leadership skills to progress into Team Leader.

Connaissances

Customer service experience

Leadership potential

Communication skills

Planning and time management

System navigation / transport systems

Proactive / flexible

Willingness to learn

Outils

Transport / ticketing systems

Description du poste

Who We Are:

Lindsay Australia is a leading transporter of fresh and refrigerated produce. We take pride in supporting our farmers every step of the way—from planting and packaging to connecting them with retailers and families through our comprehensive road, rail, and logistics network.

Over the past 70+ years, our unique and diversified value chain has continually evolved, and our workforce grown to 2500 Australia wide. Our continued growth creates exciting opportunities to build your career and_ Grow with Lindsay’s_.

Why You’ll Love This Opportunity:

This is more than a customer service role — it’s a genuine step-up opportunity.

Reporting to the National Customer Service Manager, you’ll initially focus on learning our customers, systems and national depot network while playing a senior role in coordinating the team’s day-to-day workflow.

As your knowledge grows, you’ll take on greater responsibility for coordinating the Brisbane-based team and supporting consistent service across our wider network, with a clear pathway to Team Leader and longer-term potential toward Customer Service Manager.

This is customer service in a fast-moving operational environment, not a call centre. You’ll work closely with customers, depots, Business Development Managers and Key Account Managers to resolve issues, obtain accurate information and keep freight moving.

What You’ll Do:

• Coordinate daily customer service workflow and prioritise time-sensitive requirements
• Manage customer orders, freight bookings, jobs and delivery requests
• Liaise with depots and operational teams to resolve issues and ensure customer requirements are met
• Build strong relationships with customers, BDMs, KAMs and key depot contacts
• Support and guide team members, including remote teams
• Identify opportunities to improve processes, systems and the customer experience
• Develop the operational and leadership skills required to progress into Team Leader

What You Bring:

• Strong customer service experience in a busy, high-volume environment, ideally transport, logistics or warehousing
• The maturity, confidence and ambition to step into a senior role and develop into people leadership
• Strong communication, relationship-building and influencing skills
• Excellent planning, prioritisation and time-management skills
• Confidence working across business systems; transport or ticketing system experience is advantageous
• A proactive, flexible approach and genuine focus on customer service
• A willingness to learn and understand a complex national transport network

What We Offer:

• A defined pathway from Senior Customer Service Officer to Team Leader
• Training, coaching and support to build your leadership and operational knowledge
• The opportunity to influence team performance and improve customer service
• Family-oriented culture focused on safety, support and inclusivity
• Free onsite parking
• Recognition and reward programs
• Employee referral and retention bonuses
• Salary packaging options, including novated leases
• Discounts with Qantas, Ringers Western, Bridgestone Tyres and more

If you’re an experienced customer service professional ready to step up, lead from the front and build a long-term career in transport and logistics, we’d like to hear from you.

Equal Opportunity Employer:

The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans and individuals from all cultural backgrounds. All applicants will be considered fairly regardless of race, gender, age, disability or veteran status.