Senior Customer Service Officer

Rashi Joshi; Adelaide; On-site; AUD 54,000 - 70,000; Full time

Job summary

Waterworld Aquatic Centre in Tea Tree Gully seeks a Senior Customer Service Officer to deliver outstanding service at reception and cafe, while leading and supporting staff to create a high-quality guest experience.

You'll assist with inquiries, information on services and hours, and help manage hire groups and program support. A strong work ethic, energy, and adaptability are essential for seasonal shifts.

Qualifications

• Must hold Working with Children Check and Child Safe Environments Certificate.
• Provide First Aid certification is required or willing to obtain before starting.
• Availability to shifts throughout the season and a high-energy, personable work style.

Responsibilities

• Deliver exceptional customer service at reception and cafe in a professional manner.
• Respond to inquiries by counter, phone and cafe with accurate information.
• Provide centre information on services and hours to guests and members.
• Handle inquiries and complaints, addressing customer needs promptly.
• Collaborate with management to schedule hire groups and support aquatic programs.

Education

Working with Children Check

Child Safe Environments Certificate

Provide First Aid

Job description

Senior Customer Service Officer

Who we are At the heart of the City of Tea Tree Gully lies Waterworld Aquatic Centre, a premier outdoor destination. We offer three heated pools-comprising a 50m lap pool, a 20m Learner pool, and a Toddler pool-alongside expansive grassy areas, thrilling water slides, and splash park features. The role Randstad is seeking Senior Customer Service Officers for Waterworld Aquatic Centre.

In this role, you'll deliver exceptional service at both the reception and cafe, ensuring a top-notch experience for all patrons. You'll lead, support, and inspire team members, fostering a positive environment that promotes ownership, accountability, and a high-quality guest experience.

Senior Customer Service Officer Duties

• Deliver exceptional customer service in a professional and courteous manner.
• Respond to counter, phone, and Cafe inquiries, ensuring accurate and timely information and appropriate services are provided to all guests and members of the public.
• Offer precise information regarding services, operational hours, and general centre queries to enhance customer experience.
• Assist with a range of inquiries, complaints, and special needs to ensure all customer concerns are addressed.
• Coordinate with the management team to schedule and manage times for hire groups effectively.
• Support aquatic program staff by providing relevant information to ensure the smooth operation of programs and proper use of designated areas.
• Support the effective and efficient preparation, selling and serving food and beverages.
• Maintain a clean, organised, and sanitised workstation to ensure a safe and pleasant environment.
• Facilitate and provide ongoing training and development opportunities for customer service officers to enhance their skills.
• Provide assistance to management during emergencies to ensure swift and effective response.

Qualifications

Senior Customer Service Officers must hold the following certificates: Working with Children Check Child Safe Environments Certificate Provide First Aid

To be considered for this position, you must possess all the required certificates or be willing to obtain them before starting.

You should also be available and adaptable to shifts throughout the season, displaying high energy, motivation, personable qualities, and a strong work ethic.