Casual Customer Service Officer

Inner West Council; Inner West; On-site; AUD 60,000 - 70,000; Full time

Job summary

Inner West Council is seeking a customer-focused team member for its Aquatic Centres. In a busy, service-driven environment, you will assist visitors with programs, services and activities that promote active and healthy lifestyles, while maintaining a welcoming experience for everyone.

You will respond to enquiries, resolve issues professionally and courteously, and help build positive relationships with diverse users.

Qualifications

• Previous experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry.
• Experience in a fast–paced high volume customer service environment.

Responsibilities

• Provide exceptional service to aquatic centre users and help them access programs, services and activities.
• Respond to enquiries, resolve issues professionally, and contribute to a welcoming and inclusive experience for all visitors.

Skills

Customer service

Communication

Job description

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

Key responsibilities

• In this customer-focused role, you will provide exceptional service to a diverse range of aquatic centre users, helping them access programs, services and activities that support active and healthy lifestyles.
• Working in a fast-paced environment, you will build positive relationships with customers, respond to enquiries, resolve issues professionally, and contribute to a welcoming and inclusive experience for everyone who visits the Inner West Council Aquatic centres.

What you need

• Some of the required skills, experience and qualifications.
• Previous experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry.
• Experience in a fast–paced high volume customer service environment.