Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Tanunda; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Career development

Casual positions with free facility?

Community impact

Job summary

Belgravia Leisure’s SA Rex facility seeks friendly Customer Service Officers to welcome members and casual users, assisting with registrations and enquiries. You will drive membership sales, process payments, and promote programs, while delivering exceptional service in a busy leisure environment.

The role emphasizes a positive attitude, reliable cash handling, and strong communication. Applicants should be prepared for shift work and on-site duties at the Tanunda centre.

Qualifications

• Experience in delivering high-quality customer service is essential.
• First Aid Certificate (Workplace Level 2) is required.
• Current CPR Certificate is required.
• Police Check is required.
• Working with Children Check is required.

Responsibilities

• Provide excellent customer service to visitors in person and by phone.
• Handle cash and use Point of Sale (POS) systems accurately.
• Provide information and sell memberships to new and renewing customers.
• Promote centre services and manage bookings and enrolments.
• Develop and maintain positive relationships with customers.
• Uphold strong public relations at all times.
• Open and close the centre in line with safety procedures.

Skills

Customer service

Cash handling

Membership sales

Public relations

Computer literacy

Tools

POS software

Job description

SA, The Rex - Barossa Aquatic Fitness - Tanunda 5352

• Great career paths and development with an entrepreneurial organisation
• Casual positions available - Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Must have Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement