Customer Service Officer

Belgravia Health and Leisure Group Pty Ltd; Tanunda; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free facility access

Casual positions available

Job summary

Belgravia Leisure in Tanunda, SA, seeks Customer Service Officers for casual roles at The Rex - Barossa Aquatic Fitness. You will handle reception, merchandising and sales for members, casual users and new joins, following our standard procedures.

Key duties include high-quality service, cash handling with POS, memberships info and sales, bookings, and building strong customer relations. Requires First Aid (Cert Level 2), CPR, Police Check and WWC; prior leisure experience is desirable.

Qualifications

• Provide excellent customer service to all customers in person or over the phone.
• Apply sound cash handling principles and use POS systems.
• Provide information and sell memberships when joining or renewing.
• Promote centre services and take bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and demonstrate good public relations at all times.
• Open/close the centre according to security and safety procedures.
• Must have Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of POS systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service mindset

Positive, friendly, energetic

Cash handling

Tools

POS systems

MS Office

Job description

SA, The Rex - Barossa Aquatic Fitness - Tanunda 5352

• Great career paths and development with an entrepreneurial organisation
• Casual positions available - Free facilityaccess
• Opportunity to make a real differenceto our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Customer Service Officers are the heart of our businessproviding important services such as Reception, Merchandising and sales to our members, casual users and potential new membersin accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to ourcustomers ensuring it’s in line ourMission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Must have Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.

- Allowing a short video submission describing their application for the job

- Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement