Regional Customer Service Specialist (Flexible Hours)

State Government of Victoria, Australia; Horsham; On-site; AUD 55,000 - 75,000; Full time

Job summary

GWMWater invites applications for a Customer Service Officer based in Horsham. You will be the first point of contact, handling inbound calls, greeting visitors at the McLachlan Street office, and providing friendly, accurate information.

You will also process changes of ownership, information statements, customer payments and shutdown notifications, plus other general administrative tasks, with a focus on accuracy and customer satisfaction.

Qualifications

• Customer-focused, enthusiastic approach to service.

Responsibilities

• Answer incoming calls on general enquiries and faults lines.
• Greet and assist customers at McLachlan Street office reception.
• Process changes of ownership, information statements, customer payments and shutdown notifications.
• Perform general administrative tasks relevant to customer service.

Skills

Customer service orientation

Phone etiquette

Job description

GWMWater invites applications for a Customer Service Officer based in Horsham. You will be the first point of contact, handling inbound calls, greeting visitors at the McLachlan Street office, and providing friendly, accurate information.

You will also process changes of ownership, information statements, customer payments and shutdown notifications, plus other general administrative tasks, with a focus on accuracy and customer satisfaction.