Senior Customer Operations Leader - Service Excellence

Tabcorp; Parramatta; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

18 weeks parental leave

Wellbeing programs

Corporate discounts

Five days of bonus leave

Diversity and inclusion culture

Job summary

MAX Technical Services, part of Tabcorp, seeks a senior operations leader to steer field customer operations across VIC, NSW, TAS and WA. You will drive service outcomes, enhance customer partnerships and translate strategy into action, developing high-performing teams nationwide.

As a senior leader, you will foster stakeholder relationships, identify efficiency opportunities, and deliver sustained performance improvements in a dynamic, customer-focused environment.

Qualifications

• Significant leadership experience in customer operations, field service or technical services.
• Demonstrated success leading geographically dispersed teams.
• Strong service delivery, performance management and reporting capability.
• Commercial acumen and the ability to balance customer and business outcomes.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving abilities with a continuous improvement mindset.

Responsibilities

• Lead service delivery to meet and exceed customer and business expectations.
• Build, coach and develop high-performing teams.
• Drive operational excellence through continuous improvement initiatives.
• Strengthen relationships with venue partners, customers and key stakeholders.
• Manage budgets and operational performance.
• Use data and insights to improve service outcomes and business performance.

Skills

Leadership experience

Geographically dispersed teams

Service delivery

Performance reporting

Commercial acumen

Stakeholder management

Analytical thinking

Job description

MAX Technical Services, part of Tabcorp, seeks a senior operations leader to steer field customer operations across VIC, NSW, TAS and WA. You will drive service outcomes, enhance customer partnerships and translate strategy into action, developing high-performing teams nationwide.

As a senior leader, you will foster stakeholder relationships, identify efficiency opportunities, and deliver sustained performance improvements in a dynamic, customer-focused environment.