Senior Customer Ops Leader - Field Service

Tabcorp; Cumberland; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Five days of bonus leave

18 weeks paid parental leave

Wellbeing programs and resources

Corporate discounts and offers

Inclusive culture

Job summary

MAX Technical Services, part of Tabcorp, is seeking an experienced operations leader to oversee field customer operations across VIC, NSW, TAS and WA. You will drive service outcomes, lead geographically dispersed teams, and partner with venue stakeholders to raise performance.

Reporting to the Head of MAX Technical Services, you turn strategy into action, embed continuous improvement, and build high-performing teams that deliver exceptional customer experiences.

Qualifications

• Significant leadership experience in customer operations or field/technical services.
• Experience leading geographically dispersed teams and partners.
• Strong capability in service delivery, performance management and reporting.

Responsibilities

• Lead service delivery to meet and exceed customer and business expectations.
• Build, coach and develop high-performing teams across multiple states.
• Drive operational excellence through continuous improvement initiatives.
• Strengthen relationships with venue partners, customers and key stakeholders.
• Manage budgets and operational performance; use data to drive outcomes.
• Turn strategy into action and identify efficiency improvements.

Skills

Leadership

Field service

Team management

Stakeholder management

Performance reporting

Job description

MAX Technical Services, part of Tabcorp, is seeking an experienced operations leader to oversee field customer operations across VIC, NSW, TAS and WA. You will drive service outcomes, lead geographically dispersed teams, and partner with venue stakeholders to raise performance.

Reporting to the Head of MAX Technical Services, you turn strategy into action, embed continuous improvement, and build high-performing teams that deliver exceptional customer experiences.