Senior Customer Ops Leader - Field Services

Tabcorp; Cumberland; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Time for moments that matter

Parental leave (18–? weeks)

Wellbeing programs

Retail discounts

Inclusive culture

Job summary

MAX Technical Services, part of Tabcorp, is seeking a senior operations leader to oversee field customer operations across multiple states in Australia. You will drive service excellence, strengthen customer partnerships, and deliver on key business priorities in a dynamic, customer-focused environment.

You will report to the Head of MAX Technical Services and lead teams across VIC, NSW, TAS and WA, turning strategy into action, and identifying opportunities to improve efficiency and customer

Qualifications

• Significant leadership experience in customer operations or field service.
• Proven ability to lead geographically dispersed teams.
• Strong service delivery, performance management and reporting capabilities.

Responsibilities

• Lead field customer operations teams across VIC, NSW, TAS and WA.
• Drive service excellence, operational performance and customer satisfaction.
• Turn strategy into action and develop high-performing teams.

Skills

Leadership

Customer focus

Stakeholder management

Performance reporting

Analytical thinking

Tools

Data insights tools

Job description

MAX Technical Services, part of Tabcorp, is seeking a senior operations leader to oversee field customer operations across multiple states in Australia. You will drive service excellence, strengthen customer partnerships, and deliver on key business priorities in a dynamic, customer-focused environment.

You will report to the Head of MAX Technical Services and lead teams across VIC, NSW, TAS and WA, turning strategy into action, and identifying opportunities to improve efficiency and customer