End-to-End Gaming Tech Service Delivery Lead

Tabcorp; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Time for moments that matter - public

18 weeks paid parental leave

Ticketing to major events

Wellbeing app access

Corporate discounts

Job summary

MAX, part of Tabcorp, is seeking a hands-on Service Delivery Manager to shape how critical gaming technology services perform across venues in South East Queensland. You will influence reliability, stability and continuous improvement as new venue onboarding and loyalty capabilities create change.

Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms, drive major incident coordination and service restoration, and

Qualifications

• Experience in managed services and internal technology environments.
• Strong information technology service management capabilities.
• Proven ability coordinating major incidents and service outcomes.
• Ability to influence stakeholders across technical and business teams.
• Experience managing vendors, service levels and performance.
• Focus on continuous improvement and operational excellence.

Responsibilities

• Drive end-to-end service delivery across gaming technology platforms.
• Lead major incident coordination and service restoration activities.
• Produce operational reporting and actionable service insights.
• Partner with business, technical teams and external vendors.
• Support new venue and loyalty capability implementations.

Skills

Managed services

Service management

Incident coordination

Stakeholder engagement

Vendor management

Continuous improvement

Job description

MAX, part of Tabcorp, is seeking a hands-on Service Delivery Manager to shape how critical gaming technology services perform across venues in South East Queensland. You will influence reliability, stability and continuous improvement as new venue onboarding and loyalty capabilities create change.

Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms, drive major incident coordination and service restoration, and