Service Delivery Manager

Tabcorp; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Time for moments that matter - public

18 weeks paid parental leave

Ticketing to major events

Wellbeing app access

Corporate discounts

Job summary

MAX, part of Tabcorp, is seeking a hands-on Service Delivery Manager to shape how critical gaming technology services perform across venues in South East Queensland. You will influence reliability, stability and continuous improvement as new venue onboarding and loyalty capabilities create change.

Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms, drive major incident coordination and service restoration, and

Qualifications

• Experience in managed services and internal technology environments.
• Strong information technology service management capabilities.
• Proven ability coordinating major incidents and service outcomes.
• Ability to influence stakeholders across technical and business teams.
• Experience managing vendors, service levels and performance.
• Focus on continuous improvement and operational excellence.

Responsibilities

• Drive end-to-end service delivery across gaming technology platforms.
• Lead major incident coordination and service restoration activities.
• Produce operational reporting and actionable service insights.
• Partner with business, technical teams and external vendors.
• Support new venue and loyalty capability implementations.

Skills

Managed services

Service management

Incident coordination

Stakeholder engagement

Vendor management

Continuous improvement

Job description

Looking for a role where you can shape how critical technology services perform across a large and evolving network? As Service Delivery Manager with MAX, you will influence the reliability, stability and continuous improvement of gaming technology used by venues across South East Queensland. With new venue onboarding and loyalty capabilities creating significant change, this role exists to strengthen operational excellence, elevate service outcomes and ensure technology continues to support business growth.

Your role, your impact

Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms. This is a hands-on role suited to someone who enjoys balancing operational delivery, stakeholder engagement and continuous improvement.

• Drive end-to-end service delivery across gaming technology platforms
• Lead major incident coordination and service restoration activities
• Produce operational reporting and actionable service insights
• Partner with business, technical teams and external vendors
• Support new venue and loyalty capability implementations

What you'll need to succeed

You are a proactive service delivery professional who enjoys being close to the action. You combine operational expertise with strong relationship skills and are comfortable working across both business and technology environments.

• Experienced in managed services and internal technology environments
• Strong capability across information technology service management practices
• Proven ability coordinating major incidents and service outcomes
• Ability to influence stakeholders across technical and business teams
• Experience managing vendors, service levels and performance
• Focus on continuous improvement and operational excellence

Perks that make a difference

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers

A diverse and inclusive culture where everyone belongs

Get to know us

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Join the action

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. If you require adjustments during the recruitment process, please visit our How We Hire page for support and contact details: www.tabcorp.com.au/careers/how-we-hire