Senior Field Operations Leader - Drive Excellence & Impact

Tabcorp; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

MAX, part of Tabcorp, is seeking a Customer Operations Leader to guide a small team of Customer Operations Managers. You will drive operational excellence, monitor performance, and implement processes that align with a national strategy.

Your leadership will shape how we deliver high-quality field support to external customers and support services across wagering and gaming. You will champion data-driven decision making, coach staff on KPIs, and work with senior leadership to streamline

Qualifications

• 5+ years of management experience in a fast-paced service delivery environment.
• Proven ability to coach and develop staff using KPI-driven feedback.
• Strong problem-solving skills with a focus on customer outcomes.

Responsibilities

• Provide strong leadership to the Customer Operations team, setting clear goals and expectations.
• Drive engagement and performance across the team with regular coaching.
• Establish and monitor KPIs; support strategic operational plans and improvements.
• Be the escalation point for customer or sub-contractor issues and communicate updates.
• Foster strong relationships with external stakeholders and other internal teams.

Skills

Leadership

Analytical thinking

Data-driven decisions

People management

Customer service focus

Job description

MAX, part of Tabcorp, is seeking a Customer Operations Leader to guide a small team of Customer Operations Managers. You will drive operational excellence, monitor performance, and implement processes that align with a national strategy.

Your leadership will shape how we deliver high-quality field support to external customers and support services across wagering and gaming. You will champion data-driven decision making, coach staff on KPIs, and work with senior leadership to streamline