Senior Customer Experience Designer: Journey & Insight

BOQ; Brisbane; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Senior Experience Designer to shape customer journeys across physical and digital channels. You will lead human-centred design across discovery, definition, ideation and validation, translating insights into service experiences and strategic recommendations.

You will collaborate with multidisciplinary teams, facilitate workshops, synthesize research and communicate clearly to senior leaders to influence priorities and investments.

Qualifications

• 5+ years of experience in customer experience, design strategy or service design across complex journeys.

Responsibilities

• Lead end-to-end human-centred design across discovery, definition, ideation and validation.
• Synthesize research into actionable insights and practical recommendations.
• Facilitate workshops and stakeholder sessions to align on priorities.
• Translate insights into tangible customer journeys and service experiences.

Skills

Customer research

Journey design

Facilitation

Storytelling

Strategic communication

Miro

Figma

Confluence

Jira

Tools

Miro

PowerPoint

Figma

Confluence

Jira

Job description

BOQ Group is seeking a Senior Experience Designer to shape customer journeys across physical and digital channels. You will lead human-centred design across discovery, definition, ideation and validation, translating insights into service experiences and strategic recommendations.

You will collaborate with multidisciplinary teams, facilitate workshops, synthesize research and communicate clearly to senior leaders to influence priorities and investments.