Future Experience Designer: Shape Next‑Gen Journeys

Coates Group; New South Wales; Presencial; AUD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Thrive Program

Flexible work options

Global Wellness paid day off

Give Back Day

Descripción de la vacante

Coates Group in Australia is seeking an experienced Experience Designer to translate evolving customer needs into testable concepts across physical, digital and service environments. You will map journeys, synthesize insights and design experiments that guide future investment decisions.

The role requires a strong portfolio, proficiency with Figma, and collaboration with engineering and product teams in early‑stage settings. A focus on accessible design and emerging technologies is desirable.

Formación

• Demonstrated experience in experience, interaction, service or product design.
• Strong portfolio covering concept development, journey design, interface design and prototyping.
• Proficiency in Figma and contemporary design and prototyping tools.
• Experience conducting or supporting concept validation and usability testing.
• Understanding of accessibility, inclusive design and design‑system principles.
• Experience collaborating with engineering and product teams in ambiguous, early‑stage environments.
• Experience with AI‑enabled, adaptive or emerging‑technology experiences is desirable.

Responsabilidades

• Investigate customer, operational and business behaviours through contextual research, field observation, interviews and stakeholder engagement to identify unmet needs and emerging opportunities.
• Map end-to-end experiences across people, processes, physical environments and technology to reveal dependencies and opportunities for improvement or transformation.
• Synthesize research, behavioural insights, business signals and emerging trends into clearly framed experience opportunities, hypotheses and assumptions.
• Design experiments and validation activities with clear learning objectives and evaluation criteria.
• Translate insights and hypotheses into future-state journeys, service concepts, interaction models, and interactive prototypes at the appropriate level of fidelity, collaborating with technical and design specialists.
• Facilitate collaborative discovery, ideation and evaluation activities with internal teams, clients and partners to build shared understanding and challenge existing assumptions.
• Capture and communicate research findings, experiment results and future opportunities through clear demonstration narratives, scripts and supporting materials for executive and client stakeholders.
• Develop and leverage reusable patterns, templates and assets to improve the speed and consistency of exploration, prototyping and iteration.

Conocimientos

Experience design

Portfolio development

Figma & prototyping tools

Usability testing

Accessibility & design systems

Cross‑functional collaboration

AI-enabled / emerging tech

Herramientas

Figma

Descripción del empleo

Coates Group in Australia is seeking an experienced Experience Designer to translate evolving customer needs into testable concepts across physical, digital and service environments. You will map journeys, synthesize insights and design experiments that guide future investment decisions.

The role requires a strong portfolio, proficiency with Figma, and collaboration with engineering and product teams in early‑stage settings. A focus on accessible design and emerging technologies is desirable.