Senior Service Designer (Hybrid) — End-to-End Journeys

Service Design Jobs; Sydney; Híbrido; AUD 130.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Banking product discounts

Flexible work arrangements

Learning and development opportunities

Volunteer opportunities

Descripción de la vacante

Westpac is seeking a Senior Service Designer to shape end-to-end customer and banker experiences across multiple channels, delivering simple, meaningful, and compliant outcomes. You will bridge strategy and delivery, translating long-term thinking into practical, customer-led initiatives while collaborating with Business, Technology, Analytics and Design to create value for customers and the bank.

You will lead multi-disciplinary teams, drive Human-Centred Design practices, and translate

Formación

• 5+ years experience in Service/Experience Design or Strategic Design across multi-channel services.
• Strong Human-Centred Design and design-thinking capability.
• Experience leading initiatives or multidisciplinary teams.
• Ability to work effectively in complex and ambiguous environments.
• Strong stakeholder management, communication and influencing skills.
• 5+ years of financial services experience.
• Relevant degree or equivalent professional experience.

Responsabilidades

• Lead end-to-end service design across complex, multi-channel journeys.
• Partner with senior stakeholders, customers and SMEs to identify opportunities and influence priorities.
• Translate strategy and customer insights into actionable roadmaps and initiatives.
• Lead multidisciplinary teams and champion Human-Centred Design practices.
• Identify and address customer pain points using research, insights and data.
• Contribute to Service Design frameworks, tools and best practice.

Conocimientos

Human-Centred Design

Stakeholder management

Team leadership

Research methods

Educación

Degree or equivalent

Descripción del empleo

Westpac is seeking a Senior Service Designer to shape end-to-end customer and banker experiences across multiple channels, delivering simple, meaningful, and compliant outcomes. You will bridge strategy and delivery, translating long-term thinking into practical, customer-led initiatives while collaborating with Business, Technology, Analytics and Design to create value for customers and the bank.

You will lead multi-disciplinary teams, drive Human-Centred Design practices, and translate