Senior Specialist - Customer Fulfillment

Origin; Melbourne; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Origin in Melbourne seeks an experienced Communications Fulfilment professional to deliver essential customer communications across email and print. You will manage data, templates, and approvals, coordinating with suppliers and stakeholders in a fast-paced environment.

You’ll work across HTML templates, mail merge and CRM platforms, ensuring accurate, timely delivery and data quality while driving process improvements and automation.

Qualifications

• Experience delivering complex customer communications across digital and print channels.
• Background with mailhouse or print production is preferred.
• Proficiency with HTML emails, mail merge and CRM/composition tools.
• Strong Excel and data manipulation skills.
• Excellent stakeholder and supplier management.

Responsabilités

• Manage customer communications from brief through development, approvals, testing and deployment.
• Build and maintain personalised email and print communications using HTML, mail merge, Salesforce and composition tools.
• Prepare and validate customer datasets, ensuring data quality across targeting and formatting.
• Coordinate mailhouses and print suppliers, overseeing production, lodgement and delivery reconciliation.
• Foster strong stakeholder relationships, secure approvals and manage costs while improving workflows.

Connaissances

Stakeholder management

Attention to detail

Prioritization

Data manipulation

Excel proficiency

Outils

HTML email templates

Mail merge

Salesforce

CRM platforms

Composition platforms

Description du poste

• Deliver essential customer communications across email and print
• Apply your mailhouse, technical and stakeholder skills in a fast-paced role

Join a team that’s All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Deliver the communications that keep Origin’s customers informed—from essential account correspondence to regulatory notices, price changes and customer remediation.Reporting to the Lead, Communications Fulfilment - Retail, you’ll manage delivery across email and print, bringing together customer data, templates, suppliers and stakeholder approvals. This is a hands-on role in a fast-paced environment, where attention to detail and confident priority management are essential.

You’ll work closely with teams across the business and external delivery partners to ensure communications reach the right customers, accurately and on time.

Key Responsibilities

• Manage customer communications from initial brief through development, approvals, testing and deployment, balancing competing deadlines.
• Build and maintain personalised email and print communications using HTML, mail merge, Salesforce and composition platforms.
• Prepare and validate customer datasets, owning quality checks across targeting, variable content, formatting and final outputs.
• Coordinate mailhouses and print suppliers, overseeing production, postal lodgement, stock requirements and delivery reconciliation.
• Build strong stakeholder relationships, secure approvals and manage costs and records, while improving workflows through automation and responsible AI use.

About You

• Experience delivering complex customer communications across digital and print channels, ideally with a mailhouse or print production background.

Experience in energy, utilities, telecommunications or banking would be well regarded.

A practical, hands-on approach—you’re comfortable getting into the detail, troubleshooting issues and seeing work through to completion.

• Strong stakeholder and supplier management skills, with the confidence to clarify requirements, manage expectations and keep delivery moving.
• Technical capability across CRM or composition platforms, HTML email templates and mail merge, supported by strong Excel and data manipulation skills.
• Excellent organisation, attention to detail and judgement, with the ability to adapt quickly and manage competing priorities without compromising quality.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.