Senior Specialist - Customer Fulfillment

Origin Energy Limited; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Origin Energy Limited in Melbourne is seeking a hands-on Communications Fulfilment professional to deliver customer communications across email and print. You will manage from brief to deployment, coordinating data, templates, suppliers and approvals in a fast-paced environment.

You will work with CRM platforms, HTML templates, and Excel data to ensure accurate, timely communications and strong stakeholder collaboration across retail teams.

Qualifications

• Experience delivering complex customer communications across digital and print channels.
• Background in mailhouse or print production preferred.
• Strong Excel and data manipulation skills.

Responsibilities

• Manage customer communications from brief to deployment, balancing deadlines.
• Build and maintain personalised emails and print communications using HTML and mail merge.
• Prepare and validate datasets with quality checks on targeting and formatting.
• Coordinate mailhouses and print suppliers, overseeing production and delivery.
• Build stakeholder relationships, secure approvals and drive workflow improvements.

Skills

Customer communications

Mailhouse coordination

Data manipulation

Attention to detail

Tools

Salesforce

HTML email templates

Mail merge

Excel

Job description

Select how often (in days) to receive an alert:

• Deliver essential customer communications across email and print
• Apply your mailhouse, technical and stakeholder skills in a fast-paced role

Join a team that’s All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Deliver the communications that keep Origin’s customers informed—from essential account correspondence to regulatory notices, price changes and customer remediation.Reporting to the Lead, Communications Fulfilment – Retail, you’ll manage delivery across email and print, bringing together customer data, templates, suppliers and stakeholder approvals. This is a hands-on role in a fast-paced environment, where attention to detail and confident priority management are essential.

You’ll work closely with teams across the business and external delivery partners to ensure communications reach the correct customers, accurately and on time.

Key Responsibilities

• Manage customer communications from initial brief through development, approvals, testing and deployment, balancing competing deadlines.
• Build and maintain personalised email and print communications using HTML, mail merge, Salesforce and composition platforms.
• Prepare and validate customer datasets, owning quality checks across targeting, variable content, formatting and final outputs.
• Coordinate mailhouses and print suppliers, overseeing production, postal lodgement, stock requirements and delivery reconciliation.
• Build strong stakeholder relationships, secure approvals and manage costs and records, while improving workflows through automation and responsible AI use.

About You

• Experience delivering complex customer communications across digital and print channels, ideally with a mailhouse or print production background.

Experience in energy, utilities, telecommunications or banking would be well regarded.

A practical, hands-on approach—you’re comfortable getting into the detail, troubleshooting issues and seeing work through to completion.

• Strong stakeholder and supplier management skills, with the confidence to clarify requirements, manage expectations and keep delivery moving.
• Technical capability across CRM or composition platforms, HTML email templates and mail merge, supported by strong Excel and data manipulation skills.
• Excellent organisation, attention to detail and judgment, with the ability to adapt quickly and manage competing priorities without compromising quality.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.