Remote Customer Success Manager, Small Business Growth

Coinscapture; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment (Home/Office/F

Education allowance up to USD$5,000

Private health insurance

caregiver leave: 16 weeks/6 weeks

Job summary

HubSpot ANZ is hiring a Customer Success Manager for the Small Business segment. This role focuses on driving growth, retention, and value realization for complex customers across Australia.

You will nurture executive relationships, align HubSpot solutions with business outcomes, and guide customers to ROI with a data-driven approach. You will leverage AI-native tools and CPF prioritisation to engage customers at scale, collaborating with cross-functional teams to ensure renewals and expansion

Qualifications

• Experience owning and driving customer relationships in a quota/retention role.
• Proven track record of meeting or exceeding retention or revenue goals in SaaS.
• Comfort with AI tools and predictive insights to scale impact.

Responsibilities

• Own accountability for growth, delight, and retention of complex customers.
• Build relationships with key decision makers across customer teams.
• Lead strategy conversations to maximize value from HubSpot investment.
• Define success with customers and outline roadmaps to achieve it.
• Monitor health and develop risk mitigation plans; identify expansion opportunities.

Skills

Customer Success

SaaS

Retention

Communication

Job description

HubSpot ANZ is hiring a Customer Success Manager for the Small Business segment. This role focuses on driving growth, retention, and value realization for complex customers across Australia.

You will nurture executive relationships, align HubSpot solutions with business outcomes, and guide customers to ROI with a data-driven approach. You will leverage AI-native tools and CPF prioritisation to engage customers at scale, collaborating with cross-functional teams to ensure renewals and expansion