Senior CS Leader — Developer-First Security (AU)

Thomsonreuters; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Top-tier pay

Equity

Flexible hours

Open culture

Job summary

Aikido Security is looking for its first Customer Success Engineer in Australia. You will be the bridge between customers and the Aikido Security platform, driving adoption and protecting against churn.

Based in Sydney or Melbourne, you will own onboarding, resolve technical workflows, deliver training, and share customer insights with the product team. You will enjoy top-tier pay plus equity in a fast-growing security tech company.

Qualifications

• Senior professional with substantial customer-facing experience.
• Experience in application security (AppSec) required.
• Tech-savvy with ability to debug and investigate workflows.

Responsibilities

• Engage with accounts at risk to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Skills

Senior profile

AppSec experience

Technical debugging

Strong communication

Independent work

Tools

Debugging tools

Job description

Aikido Security is looking for its first Customer Success Engineer in Australia. You will be the bridge between customers and the Aikido Security platform, driving adoption and protecting against churn.

Based in Sydney or Melbourne, you will own onboarding, resolve technical workflows, deliver training, and share customer insights with the product team. You will enjoy top-tier pay plus equity in a fast-growing security tech company.