Senior CS Engineer, AppSec ANZ — Flexible Hours

Root; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Top-tier pay

Equity

Flexible working hours

Job summary

Aikido Security is seeking its first Customer Success Engineer in Australia to bridge customers and our platform, drive adoption, and protect against churn. You’ll own onboarding, deployment, and training, while resolving technical issues and sharing insights with product teams.

Based in Sydney or Melbourne, you’ll work closely with customers to unlock the full potential of our security tooling, balancing independence with collaboration in a fast-growing startup.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a 'get stuff done' attitude.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Customer success

Technical account management

AppSec

Debugging workflows

Communication

Independent work

Multitasking

Job description

Aikido Security is seeking its first Customer Success Engineer in Australia to bridge customers and our platform, drive adoption, and protect against churn. You’ll own onboarding, deployment, and training, while resolving technical issues and sharing insights with product teams.

Based in Sydney or Melbourne, you’ll work closely with customers to unlock the full potential of our security tooling, balancing independence with collaboration in a fast-growing startup.