AppSec Customer Success Engineer – ANZ | Flexible Hours

Recruitee; Sydney; Hybrid; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Top-tier pay and equity

Flexibility in working hours

Job summary

Aikido, a developer-first security company, is seeking a Senior Customer Success professional to lead strategic customer engagements and drive adoption for security products. Based in Sydney or Melbourne, you will handle high-impact accounts, debug complex workflows, and train customer teams to maximize value.

You will join an autonomous, fast-moving team that values ownership, rapid problem solving, and strong communication.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" attitude.
• Comfortable working independently and managing multiple priorities.
• Based in Sydney or Melbourne

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Senior customer success

Technical account management

AppSec experience

Strong communication

Independent work

Job description

Aikido, a developer-first security company, is seeking a Senior Customer Success professional to lead strategic customer engagements and drive adoption for security products. Based in Sydney or Melbourne, you will handle high-impact accounts, debug complex workflows, and train customer teams to maximize value.

You will join an autonomous, fast-moving team that values ownership, rapid problem solving, and strong communication.