AppSec Customer Success Engineer (ANZ) - Own Outcomes

Aikido Security BV; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Aikido Security BV in Australia is looking for its first Australia-based Customer Success Engineer to bridge customers and our platform, unlocking value and preventing churn. You’ll lead onboarding, adoption, and training, while solving technical issues to keep customers shipping securely.

Ideally you’re senior, with AppSec experience, strong communication, and the ability to work independently across time zones.

Qualifications

• Senior profile with prior experience in customer success or technical account management.
• Experience in AppSec is a must.
• Tech-savvy with ability to debug and investigate technical workflows.
• Based in Sydney or Melbourne and able to work independently.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Customer success experience

Technical account management

AppSec knowledge

Strong communication

Independent work

Job description

Aikido Security BV in Australia is looking for its first Australia-based Customer Success Engineer to bridge customers and our platform, unlocking value and preventing churn. You’ll lead onboarding, adoption, and training, while solving technical issues to keep customers shipping securely.

Ideally you’re senior, with AppSec experience, strong communication, and the ability to work independently across time zones.