Customer Success Engineer ANZ

Recruitee; Sydney; Hybrid; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Top-tier pay and equity

Flexibility in working hours

Job summary

Aikido, a developer-first security company, is seeking a Senior Customer Success professional to lead strategic customer engagements and drive adoption for security products. Based in Sydney or Melbourne, you will handle high-impact accounts, debug complex workflows, and train customer teams to maximize value.

You will join an autonomous, fast-moving team that values ownership, rapid problem solving, and strong communication.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" attitude.
• Comfortable working independently and managing multiple priorities.
• Based in Sydney or Melbourne

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Senior customer success

Technical account management

AppSec experience

Strong communication

Independent work

Job description

We're making security suck less for developers. Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Requirements

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done".
• Comfortable working independently and managing multiple priorities.
• Based in Sydney or Melbourne

What you can expect

• Short decision lines.
• Big ownership.
• Shape the projects that matter and ship fast.
• Grow as fast as we do.
• Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.
• We hire for talent, drive, and potential.
• Everything else is noise.

Originally posted on Himalayas