Senior Cruise Consultant | Brisbane

AA Appointments; Brisbane; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Cruise discounts

Ship inspections and famil cruises

Training programs

Career progression

Employee discounts

Job summary

AA Appointments is seeking a travel consultant with a passion for cruising to join a dynamic team in Brisbane. You will guide customers from inquiry to departure, tailor itineraries, and quote or book ocean and river cruises while arranging flights and accommodations.

The role emphasizes upselling, achieving targets, and delivering exceptional service across multiple channels in a fast-paced travel environment.

Qualifications

• Strong customer service and sales skills.
• Previous travel consulting experience is a must.
• GDS experience is essential (Sabre, Galileo or Amadeus).

Responsibilities

• Manage the customer journey from enquiry to departure with expert service.
• Consult with customers to understand travel plans, preferences and budget.
• Recommend cruise lines, ships, itineraries and packages.
• Quote and book ocean, river and other cruise holidays.
• Arrange flights, accommodation and travel components.
• Manage enquiries across phone, email and face-to-face channels.
• Maximise sales through upselling and cross-selling.
• Work towards sales targets and KPIs.
• Handle booking administration, invoicing and amendments.
• Build knowledge of cruise lines, destinations and products.
• Create long-term relationships to generate repeat business.

Skills

Customer service

Sales skills

Target driven

Tools

Sabre

Galileo

Amadeus

Job description

LOVE CRUISING? TURN YOUR PASSION INTO YOUR CAREER! If you know your ocean cruises from your river cruises and love talking travel, this could be the opportunity you've been waiting for. Join a leading cruise travel brand and become part of a passionate team dedicated to creating incredible cruise holidays. Whether your customers are dreaming of sailing through the Mediterranean, exploring Alaska, cruising the South Pacific or experiencing Europe’s iconic rivers, you’ll help turn their travel wish lists into reality.

THE ROLE

• Managing the customer journey from the initial enquiry right through to departure, providing expert advice and exceptional service along the way.
• Consulting with customers to understand their travel plans, preferences and budgets.
• Recommending the right cruise lines, ships, itineraries and packages.
• Quoting and booking ocean, river and other cruise holidays.
• Arranging flights, accommodation and additional travel components.
• Managing enquiries across phone, email and face-to-face channels.
• Maximising sales opportunities through upselling and cross-selling.
• Working towards individual and team sales targets and KPIs.
• Managing booking administration, invoicing and amendments accurately.
• Building your knowledge of cruise lines, destinations and new products.
• Creating long-term customer relationships that generate repeat and referral business.

WHAT'S ON OFFER

• $80K OTE + Super.
• Exclusive cruise and travel discounts.
• Opportunities for ship inspections and famil cruises.
• Comprehensive cruise product and sales training.
• Ongoing Learning & Development opportunities.
• Genuine career progression within a large global travel network.
• Extensive employee discounts and benefits.
• Supportive and inclusive team culture.
• Employee wellbeing and assistance programs.
• Social events, celebrations and industry functions.

WHAT YOU'LL NEED TO SUCCEED

• Strong customer service and sales skills.
• Previous travel consulting experience is a must.
• Confidence working towards targets and KPIs.
• A genuine passion for cruising and travel.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisation.
• The ability to manage multiple bookings and enquiries in a busy environment.
• A proactive approach to sales and identifying opportunities.
• GDS experience is essential (Sabre, Galileo or Amadeus).

This is your opportunity to build a long-term career in one of the most exciting areas of the travel industry - while enjoying some pretty impressive travel perks yourself!