Experienced Travel Consultant - Doncaster, Victoria

Flight Centre Travel Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Cruise discounts

Career progression

Great Place to Work culture

Job summary

Flight Centre Travel Group's Cruiseabout brand in Doncaster, Victoria is seeking an experienced Travel Consultant who lives for cruising and customer service. If you love ocean, river, and exotic cruise itineraries, this is your chance to turn passion into a rewarding career with our Doncaster store.

You’ll guide customers from dreaming to bon voyage, quote and invoice bookings, maintain strong product knowledge, and meet monthly sales targets while delivering outstanding service across

Qualifications

• Proven customer service experience with exposure to sales targets.
• Motivation and organisation with a drive to exceed expectations.
• Previous travel and cruise experience.
• GDS experience.

Responsibilities

• Guide customers from dreaming to bon voyage by creating cruise holidays.
• Quote, book, and invoice cruise bookings with accuracy and flair.
• Maintain product knowledge to confidently recommend the perfect cruise.
• Achieve monthly sales targets and KPIs.
• Deliver outstanding service across walk-in, email, and phone inquiries.
• Maximise opportunities through upselling and cross-selling.

Skills

Customer service

Sales targets

GDS experience

Cruise knowledge

Upselling

Job description

Experienced Travel Consultant - Doncaster, Victoria

Turn Your Love of Cruising into a Dream Career!

Absolutely love cruising in all its forms; ocean cruises, river cruising, and everything in between?

Have a passion for turning travel dreams into unforgettable cruise adventures?

Cruiseabout is searching for cruise enthusiasts to join our new Doncasterstore! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

Why You’ll Love Working Here

Because this isn’t just a job, it's a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work, you’ll feel right at home from day one.

What You’ll Be Doing

As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

Quote, book, and invoice cruise bookings and packages with accuracy and flair

Maintain strong product knowledge to confidently recommend the perfect cruise

Achieve monthly sales targets and KPIs

Deliver outstanding service across walk-in, email, and phone enquiries

Maximise every opportunity through upselling and cross-selling

You’re passionate, driven, and love working toward results, especially when travel is involved.

Proven customer service experience with exposure to sales targets

• Motivation, organisation, and a love of exceeding expectations

Previous travel and cruise experience

GDS experience

What’s In It For You?

Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures

See the World

Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe

Learn & Grow

Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan

Endless Career Opportunities

Grow your career across our global network, we proudly promote from within

Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives

Awards nights, team celebrations, and opportunities to attend global conferences

Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving

Sustainability at the Helm

We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.