Experienced Travel Consultant

Cruiseabout; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Cruise discounts

Onboard ship inspections

Employee share plan

Wellbeing discounts

Job summary

Cruiseabout is looking for an experienced Travel Consultant to join our Carindale store in Brisbane. You will guide customers from dreaming to booking, delivering tailored cruise holidays and exceptional service across in-person, email, and phone inquiries.

Bring customer service experience, a passion for travel, and a drive to achieve sales targets while promoting cruise packages and special perks. Enjoy enterprise discounts and career growth in a vibrant team.

Qualifications

• Proven customer service experience with exposure to sales targets.
• Previous travel or cruise industry experience is preferred.
• GDS experience is advantageous but not required.

Responsibilities

• Quote, book, and invoice cruise bookings and packages with accuracy and flair.
• Aim to achieve monthly sales targets and KPIs.
• Deliver outstanding service across walk-in, email, and phone enquiries.
• Maximise opportunities through upselling and cross-selling.
• Monitor relevant mailboxes daily and respond promptly.
• Maintain strong product knowledge to confidently recommend cruises.

Skills

Customer service

Sales targets

Communication

Tools

GDS experience

Job description

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Experienced Travel Consultant - Carindale, QLD

Job no: 533201
Brand: Cruiseabout
Work type: Full time
Location: Queensland, New South Wales
Categories: Sales and Customer Service

Turn Your Love of Cruising into a Dream Career!

Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?

Have a passion for turning travel dreams into unforgettable cruise adventures?

Cruiseaboutis searching for cruiseenthusiaststo join ourCarindale store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

Let’sturn your passion for cruise holidays into a rewarding career.

Join the cruise revolution and#CruiseIntoYourDreamJobwith us!

WhyYou’llLove Working Here

Because thisisn’tjust ajob,it'sacrewyou’llbe proud to sail with.You’llturn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travelperks, real career progression, and a culture our people rated94% Great Place to Work®,you’llfeel right at home from day one.

WhatYou’llBe Doing

As a Cruise Consultant,you’llbe the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruiseholidaysthey’llnever forget.

Your Key Responsibilities

• Quote, book, and invoice cruise bookings and packages with accuracy and flair
• Achieve monthly sales targets and KPIs
• Deliver outstanding service across walk-in, email, and phone enquiries
• Maximiseevery opportunity through upselling and cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain strong product knowledge to confidently recommend the perfect cruise

WhoWe’reLooking For

You’repassionate, driven, and love working toward results, especially when travel is involved.

You’llBring:

• Proven customer service experience with exposure to sales targets
• Previoustravel or cruise experience
• GDS experience (preferred but not essential)
• A keen eye for detail and strong problem‑solving skills
• The ability to thrive in a fast‑paced environment
• Motivation,organisation, and a love of exceeding expectations

What’s InItForYou?

Cruise Perks Galore

Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures

See the World

Industry travel discounts and eligibility for sponsoredFamiliarisationCruisesacross the globe

Award‑WinningCulture

Cruiseaboutproudly scored an outstanding94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with!

Backed byFlight Centre Travel Group Australia, a certifiedGreat Place to Work® (ANZ)

Diverse & Inclusive Crew

We’rean Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds

Learn & Grow

Tailored Learning & Development pathways, including in‑depth cruise product training

Exclusive Staff Benefits

Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan

Endless Career Opportunities

Grow your career across our global network—we proudly promote from within

Health & Wellbeing

Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives

Mental Health Support

Employee Assistance Program available for you and your family

Social & Industry Events

Awards nights, team celebrations, and opportunities to attend global conferences (next stop:Bangkok 2026!)

Giving Back

Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving

Sustainability at the Helm

We’recommitted to protecting the oceans and the future of cruising through responsible and sustainable practices

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close: