Team Leader, Future Students — Hybrid & Flexible

University of New England (AU); Armidale; Hybrid; AUD 104,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options

Generous leave entitlements

5 weeks annual leave + Xmas shutdown

Flexible or hybrid work arrangements

Free on campus parking

Employee Assistance Program (EAP)

Job summary

University of New England (UNE) seeks a Team Leader for Future Students within the Future Students and Engagement team in Armidale. The role coordinates a multi-channel contact centre and leads a team delivering timely, accurate advice to convert enquiries into enrolments.

You will collaborate with Marketing, SRM and Student Journeys to create a smooth journey from first enquiry to application and enrolment.

Qualifications

• Proven experience leading teams in a fast-paced multi-channel contact centre.
• Strong ability to coach staff and meet performance targets.
• Clear communication and commitment to service excellence.

Responsibilities

• Coordinate a multi-channel contact centre handling phone, email and live chat for prospective students.
• Lead a dedicated team to provide timely, accurate advice and personalised support to convert interest into enrolment.
• Collaborate with Marketing, SRM and Student Journeys to ensure a seamless journey from enquiry to enrolment.

Job description

University of New England (UNE) seeks a Team Leader for Future Students within the Future Students and Engagement team in Armidale. The role coordinates a multi-channel contact centre and leads a team delivering timely, accurate advice to convert enquiries into enrolments.

You will collaborate with Marketing, SRM and Student Journeys to create a smooth journey from first enquiry to application and enrolment.