Senior Systems Officer, CRM & Placement Systems

University of New England (AU); Armidale; On-site; AUD 94,000 - 104,000; Full time

Benefits offered by this job

Salary packaging options

Generous leave entitlements

Five weeks annual leave + shutdown

On-site parking

Sport UNE facilities

EAP and wellbeing support

Diversity and inclusion programs

UNE Ally Network

Job summary

University of New England (AU) seeks a Senior Systems Officer to administer and optimise CRM and Placement Systems within Technology & Digital Services. You will manage operations, train users, and deliver analytical reports while shaping student experiences and future service enhancements.

The role is Armidale-based, continuing, full-time with competitive salary packaging, generous leave, and on-campus benefits including parking and sport facilities. A diverse and supportive workplace awaits.

Qualifications

• Highly developed written and verbal communication skills.
• Sound analytical and problem-solving capability.
• Demonstrated experience in software system administration.

Responsibilities

• Administering and optimising a portfolio of TDS-hosted systems, focusing on CRM and Placement Systems.
• Provide stakeholder support, user training, and knowledge management.
• Generate analytical reports and configure systems to improve student experiences.
• Engage with the UNE community to design and implement service improvements, including AI capabilities.

Skills

Communication skills

Analytical thinking

Software system administration

Tools

CRM software

Job description

Senior Systems Officer, CRM & Placement Systems

Technology & Digital Services

• Continuing, full-time
• $94,327.00 to $103,681.00 per annum (HEO6) + 17% super
• Salary packaging options available
• Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
• 5 weeks annual leave + Christmas shutdown leave
• Armidale based role
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

The Senior Systems Officer is responsible for administering and optimising a portfolio of TDS-hosted systems, with particular focus on Customer Relationship Management (CRM) and Placement Systems. This role encompasses system operations, stakeholder support, user training, knowledge management, analytical reporting, system configuration, and engagement with the University community to design and implement outstanding student experiences. The incumbent will support the ongoing evolution of these systems, including emerging artificial intelligence capabilities that enhance service delivery and institutional effectiveness.

About you

To be successful in this role, you will have highly developed written and verbal communication skills, sound analytical and problem-solving capability, demonstrated experience in software system administration, and the ability to deliver accurate, high-quality outcomes in a complex and fast-paced service environment.

About Department

The Student Relationship Management (SRM) Team within UNE’s Technology & Digital Services division. The SRM Team is responsible for AskUNE, the University’s primary communication platform supporting both students and staff. This platform underpins key student lifecycle services, including the school leavers Early Entry Admissions portal and the Advanced Standing (partial credit) applicant portal. Operating within the broader Technology & Digital Services division, the team plays a critical role in delivering reliable, student‑centred digital services that support the UNE community.

Enquiries and additional information

To discuss this role please contact Amanda Ferris, Manager, Communication & Placement Systems, phone: [phone], email: [e-mail]

• If you require any adjustments or support to fully participate—such as an alternative format for the application form—please contact your Talent Acquisition Consultant at [e-mail] or on 02 6773 3705.
• If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

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