Senior Crisis Support Supervisor — 24/7 Remote

Ghd; Sydney; Remote; AUD 70,000 - 90,000; Full time

Job summary

Lifeline Australia is seeking an In-Shift Support Supervisor for its Digital Services, working on a 24/7 roster to support Crisis Supporters and Help Seekers across the Lifeline network.

You will monitor shifts, provide real-time practice feedback, conduct debriefs, handle emergency interventions, and coordinate with CS on duty using MS Teams and Office tools. A background in crisis support and relevant training is desired, with strong time management and independent working skills.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter with crisis support competency.
• Understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching and ISS training.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to obtain a Working with Children Check and a Police Check.
• Background in remote service delivery of allied health services (desirable).
• Proficiency with Microsoft Office and online meeting platforms (e.g., MS Teams) and accurate data entry.

Responsibilities

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Skills

Crisis support

Time management

Independent work

Growth mindset

Education

Bachelor's degree in youth work / social work / counselling / psychology

Tools

Microsoft Office

MS Teams

Data entry

Job description

Lifeline Australia is seeking an In-Shift Support Supervisor for its Digital Services, working on a 24/7 roster to support Crisis Supporters and Help Seekers across the Lifeline network.

You will monitor shifts, provide real-time practice feedback, conduct debriefs, handle emergency interventions, and coordinate with CS on duty using MS Teams and Office tools. A background in crisis support and relevant training is desired, with strong time management and independent working skills.