Compassionate Ain — Flexible Shifts In Aged Care

Opal Healthcare; Sydney; Hybrid; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Salary Packaging

Lifeline Learning Academy access

Employee Assistance Program

Zusammenfassung

Lifeline Australia is seeking an In-Shift Support Supervisor for its Digital Services to oversee real-time crisis support staff across the Lifeline network. The role coordinates shifts, monitors service delivery, and drives improvements in crisis support practice.

The successful candidate will have extensive crisis support experience, be able to coach remote CS teams, and engage in ongoing training and development within a not-for-profit context, including compliance with privacy and

Qualifikationen

• Minimum 100 hours as Lifeline Digital Services Crisis Supporter.
• Understanding of reflective practice and debrief techniques in Crisis Support.
• LLA training/coaching/ISS training and other ongoing training required.

Aufgaben

• Provide real time practice support and feedback to CSs across Lifeline network.
• Provide initial debriefing for CSs after difficult/high-risk interactions.
• Complete emergency interventions and mandatory reporting requirements.
• Proactively use instant messaging to provide support and direction to CSs on duty.

Kenntnisse

Crisis support

Reflective practice

Coaching training

Remote service delivery

Ausbildung

Related degree in youth work, social work, counselling, psychology or allied health

Tools

MS Teams

Microsoft Office

Data entry

Jobbeschreibung

In-Shift Support – Digital – Remote

Sydney Lifeline Australia

Job Description

• Availability to work a 24/7 roster including weekends, and late night/ overnight shifts

The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The In-Shift Support will support, monitor and coordinate the Digital Service CSs during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:

• Providing immediate, real time practice support and feedback to CSs located across the Lifeline network.
• Providing initial debriefing for CSs following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CSs on duty.

Experience Requirements

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Other Requirements

• Ability to work on a 24 hours 7 day a week rotating Shift Roster.
• Demonstrable skill in managing time and workload efficiently.
• The ability to work independently and use own initiative, as well as work and contribute proactively to a team environment.
• Ability to exhibit discretion and professional acumen with a growth mindset approach.
• Comfortable working in a fast paced, evolving and collaborative work environment.

Home Office Requirements

• Reliable high-speed internet from the place of work – home office.
• Private space to work with a desk, chair, and lighting to comfortable work. Ability to maintain Work Health & Safety requirements of private workspace.
• Computer able to operate the latest operating system, camera, keyboard, mouse and preferably two screens.
• Phone service to use in the event of an outage or emergency.

Employee Benefits Package

• Salary Packaging – being a not for profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Employee Assistance Program – access to free counselling sessions for you and your family

At Lifeline Australia we believe that diversity is strength and are proud to be an equal employment opportunity workplace.