Remote Crisis Support Supervisor – 24/7 Shifts

Excel Recruitment; Sydney; Remote; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support – Digital – Remote Supervisor to join our Digital Services team in Sydney. This role monitors crisis support sessions, coordinates on-duty CS staff, and ensures real-time support during shifts across the Lifeline network.

You will facilitate debriefs, manage emergencies, and drive continuous service improvements while coordinating with cross-functional teams in a remote travel context.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Responsibilities

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Skills

Crisis support

Reflective practice

Time management

Teamwork

Coaching

Education

Education in youth work / social work / counselling / psychology

2 years post accreditation desirable

Tools

Microsoft Office

MS Teams

Data entry

Job description

Lifeline Australia is seeking an In-Shift Support – Digital – Remote Supervisor to join our Digital Services team in Sydney. This role monitors crisis support sessions, coordinates on-duty CS staff, and ensures real-time support during shifts across the Lifeline network.

You will facilitate debriefs, manage emergencies, and drive continuous service improvements while coordinating with cross-functional teams in a remote travel context.