Digital Crisis Support Supervisor — 24/7 Remote

Our Dental Group; Sydney; Remote; AUD 60,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support - Digital - Remote to assist Crisis Supporters across the Lifeline network. This role provides real-time guidance during shifts, coordinates support across the digital service, and helps maintain service levels on a 24/7 roster.

You will monitor performance, complete debriefs after difficult interactions, report issues, and contribute to ongoing improvements.

Qualifications

• Minimum 100 hours as Lifeline Digital Services Crisis Supporter.
• Clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training and ISS training.
• Education in youth work, social work, counselling, psychology or allied health (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level proficiency with MS Office suite and online meeting platforms (e.g. MS Teams).

Responsibilities

• Provide immediate, real time practice support and feedback to CSs located across the Lifeline network.
• Provide initial debriefing for CSs following difficult and high-risk interactions.
• Complete emergency interventions and mandatory reporting requirements.
• Proactively use instant messaging technology to provide support and direction to CSs on duty.

Skills

Crisis support

Real-time guidance

Remote collaboration

Time management

Communication

Education

Youth work education

Social work background

Counselling background

Tools

MS Teams

MS Office

Data entry tools

Job description

Lifeline Australia is seeking an In-Shift Support - Digital - Remote to assist Crisis Supporters across the Lifeline network. This role provides real-time guidance during shifts, coordinates support across the digital service, and helps maintain service levels on a 24/7 roster.

You will monitor performance, complete debriefs after difficult interactions, report issues, and contribute to ongoing improvements.