Senior Club Manager - Lead Hospitality & Member Experience

C.ex GROUP; Woolgoolga; On-site; AUD 90,000 - 130,000; Full time

Job summary

C.ex Group is seeking an experienced Club Manager to oversee the day-to-day operations of a medium-sized NSW club with a strong member focus. You will lead a diverse team, manage financial and operational performance, and ensure governance, compliance and guest experiences meet high standards.

You will report to the Group General Manager and provide leadership across facilities and services, while maintaining safety, and collaborating with the Board and community to achieve strategic goals.

Qualifications

• Demonstrated management experience in a registered club, hotel, hospitality or comparable venue.
• Strong financial, commercial and people-management capability.
• Sound knowledge of NSW liquor, gaming, work health and safety, and responsible service obligations.
• Excellent communication, problem-solving and stakeholder-management skills.
• Ability to work flexible hours when operationally required.
• Current NSW RSA and RCG competency cards, or the ability to obtain them before commencement.

Responsibilities

• Lead daily operations across hospitality, gaming, functions, entertainment and member services.
• Recruit, develop and motivate a customer-focused team.
• Drive revenue through promotions, events and member engagement.
• Maintain high standards of service, presentation, food safety and workplace safety.
• Ensure compliance with NSW liquor and gaming laws, responsible service of alcohol and gaming requirements, employment obligations and club policies.
• Manage suppliers, contractors, licences, maintenance and facility presentation.
• Provide clear, timely reports and practical recommendations for the Board.

Skills

Leadership

Financial management

People management

Stakeholder management

Communication

Flexible/hours

Regulatory compliance

Education

Hospitality qualification

Business/Management qualification

Job description

C.ex Group is seeking an experienced Club Manager to oversee the day-to-day operations of a medium-sized NSW club with a strong member focus. You will lead a diverse team, manage financial and operational performance, and ensure governance, compliance and guest experiences meet high standards.

You will report to the Group General Manager and provide leadership across facilities and services, while maintaining safety, and collaborating with the Board and community to achieve strategic goals.