Head of Club & Community Experience

Work Club Global; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Leadership development

Employee discounts

Work-life balance

Job summary

Work Club Global in Sydney seeks an experienced Club Manager to lead daily operations and deliver exceptional member experiences at Work Club 8 Chifley. You will drive hospitality, community engagement, and commercial performance while managing a hands-on onsite team.

As a visible leader, you will build relationships with members and partners, ensure premium service standards, and collaborate across Sales, Marketing, F&B and Events to sustain Florence Guild's brand.

Qualifications

• Previous leadership experience within hospitality, venue management or premium service environments.
• Strong passion for hospitality and building member relationships.
• Hands-on leadership with strong operational capability and attention to detail.
• Commercially minded with budgeting, cost management and venue performance oversight.
• Excellent communication, stakeholder management and relationship-building skills.
• Proactive and solutions-focused with strong problem-solving abilities.
• Proven ability to lead, mentor and inspire high-performing teams.
• Experience in events, F&B or premium hospitality is highly regarded.
• Flexibility for early mornings, evenings and events.
• Current NSW RSA certification required.
• Australian Citizens or Permanent Residents preferred; visa considerations may apply.

Responsibilities

• Lead the overall operation, ensuring exceptional service delivery and elevated member experience.
• Foster a hospitality-led culture that strengthens member engagement and community connection.
• Build and maintain strong relationships with members, guests and clients.
• Drive membership retention, engagement and revenue through personalised service.
• Oversee budgeting, forecasting, cost control and P&L accountability.
• Identify and maximise commercial opportunities across memberships, F&B, events and experiences.
• Collaborate with Sales, Marketing, F&B and Events teams for seamless brand-aligned experiences.
• Lead a hands-on onsite operation and day-to-day Club management.
• Oversee member programming, events and wellness initiatives aligned with brand positioning.
• Ensure compliance with operational, licensing and regulatory requirements.

Skills

Leadership

Hospitality

Operations

People management

Budgeting

Job description

Work Club Global in Sydney seeks an experienced Club Manager to lead daily operations and deliver exceptional member experiences at Work Club 8 Chifley. You will drive hospitality, community engagement, and commercial performance while managing a hands-on onsite team.

As a visible leader, you will build relationships with members and partners, ensure premium service standards, and collaborate across Sales, Marketing, F&B and Events to sustain Florence Guild's brand.