Senior Club Manager — Lead Hospitality & Member Experience

C.ex Group; Woolgoolga; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration package

Career opportunities within a group of

Supportive board and team

Job summary

C.ex Group is seeking an experienced Club Manager to lead day-to-day operations of a NSW club with a strong member focus. You will oversee hospitality, gaming, events and services, delivering exceptional member and guest experiences while ensuring governance, safety and compliance.

Reporting to the Group General Manager, you will drive financial and operational performance and build a high-performing team. You will lead a diverse venue, manage promotions, engagement and facilities, and provide

Qualifications

• Demonstrated management experience in a registered club, hotel, hospitality or comparable venue.
• Strong financial, commercial and people-management capability.
• Sound knowledge of NSW liquor, gaming, work health and safety, and responsible service obligations.
• Excellent communication, problem-solving and stakeholder-management skills.
• Ability to work flexible hours when operationally required.
• Current NSW RSA and RCG competency cards, or the ability to obtain them before commencement.

Responsibilities

• Lead daily operations across hospitality, gaming, functions, entertainment and member services.
• Recruit, develop and motivate a customer-focused team.
• Drive revenue, through effective promotions, events and member engagement.
• Maintain high standards of service, presentation, food safety and workplace safety.
• Ensure compliance with NSW liquor and gaming laws, responsible service of alcohol and gaming requirements, employment obligations and club policies.
• Manage suppliers, contractors, licences, maintenance and facility presentation.
• Provide clear, timely reports and practical recommendations for the Board.

Skills

Management experience

Financial & people management

NSW liquor & gaming knowledge

Communication & stakeholder management

Flexibility in hours

RSA/RCG NSW competency

Education

Hospitality / Business / Management qualification

Job description

C.ex Group is seeking an experienced Club Manager to lead day-to-day operations of a NSW club with a strong member focus. You will oversee hospitality, gaming, events and services, delivering exceptional member and guest experiences while ensuring governance, safety and compliance.

Reporting to the Group General Manager, you will drive financial and operational performance and build a high-performing team. You will lead a diverse venue, manage promotions, engagement and facilities, and provide