Senior Client Success Leader - National Accounts

FBG; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Communicorp and FBG Group are seeking a Senior Customer Success Manager to own relationships with major national clients in Melbourne. You will strengthen executive partnerships, protect retention and identify growth opportunities to deliver measurable value from workplace mental health and wellbeing services.

This 12‑month fixed-term role focuses on lifting client experience and establishing a robust account management approach across top-tier accounts.

Qualifications

• Substantial experience managing complex high-value B2B accounts.
• Proven track record in retaining and expanding strategic client relationships.
• Ability to influence senior executives and procurement teams.

Responsibilities

• Protect and grow a portfolio of strategic national accounts through disciplined account planning and executive relationships.
• Lead account reviews, contract renewals and relationship mapping to strengthen retention and growth.
• Provide value demonstrations through client insights, performance reporting and executive reviews.

Skills

Account management

Executive stakeholder influence

Client relationship building

Contract renewals

Leadership & cross-functional work

Tools

Accelo CRM

Dynamics CRM

WPM

Job description

Communicorp and FBG Group are seeking a Senior Customer Success Manager to own relationships with major national clients in Melbourne. You will strengthen executive partnerships, protect retention and identify growth opportunities to deliver measurable value from workplace mental health and wellbeing services.

This 12‑month fixed-term role focuses on lifting client experience and establishing a robust account management approach across top-tier accounts.