Head of Account Management – Growth & Retention Leader

Wasteflex Pty Ltd.; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Motor vehicle allowance

Commission

National business

Brand reputation

In-house training

Mentoring & coaching

Sustainability focus

Job summary

Wasteflex, part of Waste Services Group (WSG), seeks a Head of Account Management in Melbourne to lead a national team, drive retention, and grow profitability across the client portfolio. You will own renewals, upselling and cross-selling strategies, while ensuring CRM discipline and value delivery.

The role demands senior leadership experience, strong commercial acumen, and a track record of delivering measurable outcomes for large customers in a fast-paced, sustainability-focused environment.

Qualifications

• 8+ years' experience in Account Management or similar Sales leadership role.
• Proven success leading and developing high-performing account management teams.
• Demonstrated experience delivering customer retention, revenue growth and profitability outcomes across large customer portfolios.
• Strong commercial acumen with experience in contract renewals, pricing strategy and commercial negotiations.
• Proven ability to increase customer share of wallet and maximise customer lifetime value.
• Experience developing and executing strategic account plans that deliver measurable business outcomes.
• Strong executive stakeholder management skills with the ability to build trusted relationships at C-suite and senior leadership levels.
• Disciplined, data-driven approach to performance management, forecasting and account governance.
• Exceptional communication, influencing and leadership skills.
• Proactive, outcome-focused mindset with a passion for continuous improvement and customer success

Responsibilities

• Lead, coach and develop the National and State-based Account Management team, building a high-performance culture focused on accountability, customer outcomes and commercial success.
• Own customer retention, contract renewal, revenue growth and profitability across the existing customer portfolio.
• Monitor and manage team performance through ensuring delivery against target; includes portfolio health, customer performance, profitability and growth opportunities.
• Identify opportunities to grow accounts through upselling, cross-selling and renewals, and address commercial risks early.
• Drive performance through cross-selling, upselling and service expansion opportunities across the customer portfolio.
• Maintain a strong field presence, partnering with Account Managers on strategic customer engagements, reviews and issue resolution.
• Maintain clear and accurate CRM records, account plans and documentation; logging activity and next steps accordingly.
• Partner with Operations, Customer Experience and Customer Service teams to ensure contractual commitments and customer outcomes are consistently achieved

Skills

Account management leadership

Customer retention strategy

Revenue growth planning

Executive stakeholder management

Performance analytics

Job description

Wasteflex, part of Waste Services Group (WSG), seeks a Head of Account Management in Melbourne to lead a national team, drive retention, and grow profitability across the client portfolio. You will own renewals, upselling and cross-selling strategies, while ensuring CRM discipline and value delivery.

The role demands senior leadership experience, strong commercial acumen, and a track record of delivering measurable outcomes for large customers in a fast-paced, sustainability-focused environment.