Strategic National Accounts Lead (12-Month)

APM (Australia); Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Communicorp and FBG Group are seeking a Senior Customer Success Manager to own relationships with our national clients, strengthening executive partnerships, protecting retention and driving measurable value from workplace health services.

This 12-month fixed-term role focuses on high-impact leadership, complex accounts and best-practice account management to enhance loyalty, commercial performance and wellbeing outcomes for client organisations.

Qualifications

• Substantial experience managing complex, high-value B2B accounts.
• Strong track record retaining and expanding strategic client relationships.
• Confidence advising and influencing senior executives, procurement teams and operational leaders.
• Experience leading account plans, contract renewals, executive reviews and service improvement.
• Commercial judgement, including understanding revenue, margin, risk and growth opportunities.
• Ability to resolve complex client issues and mobilise internal teams around clear solutions.

Responsibilities

• Protect and grow a portfolio of strategic national accounts through disciplined account planning and strong executive relationships.
• Become a trusted partner to senior client stakeholders by understanding their priorities and translating them into practical solutions.
• Lead account plans, client reviews, contract renewals and relationship mapping to strengthen retention and identify sustainable growth opportunities.
• Use client insights, performance reporting and executive reviews to demonstrate value, shape decisions and improve the client experience.
• Anticipate relationship and service risks, lead issue resolution and restore confidence when challenges arise.
• Partner with clinical, consulting and operational teams to deliver a consistent, responsive and high-quality client experience.
• Strengthen account management practices, systems and ways of working across the business.

Skills

Account management

Executive relationships

Commercial judgement

Negotiation

Presentation

MS Office

Tools

CRM systems

Accelo

WPM

Dynamics

Job description

Communicorp and FBG Group are seeking a Senior Customer Success Manager to own relationships with our national clients, strengthening executive partnerships, protecting retention and driving measurable value from workplace health services.

This 12-month fixed-term role focuses on high-impact leadership, complex accounts and best-practice account management to enhance loyalty, commercial performance and wellbeing outcomes for client organisations.