Senior Client Operations Lead

Dow Jones; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Onsite gym (Adelaide, Brisbane & S

Health & wellbeing programs

Time off options (Parental leave, etc)

Job summary

News Corp Australia is seeking a Senior Client Operations Manager to enable the Client Partnerships sales team to deliver client outcomes and revenue through efficient operational delivery.

Reporting to the Head of Client Operations, you will lead a portion of the Client Operations team, manage people, drive end-to-end workflow coordination, and deliver key initiatives that improve processes, systems, and reporting.

Qualifications

• 3–5 years of experience in client operations, sales operations, or a similar role in a fast-paced environment.
• Proficiency with Google Workspace; foundational Excel skills; Salesforce experience is advantageous.

Responsibilities

• Provide day-to-day leadership, coaching and accountability for Client Operations team.
• Monitor workload, capacity and priorities to ensure BAU operations maintain service continuity and high standards.
• Take ownership of end-to-end operational tasks and projects, manage risks and dependencies, and unblock delivery as senior escalation point.
• Identify and implement process improvements to reduce friction and scale tools, templates, and frameworks.
• Collaborate with internal stakeholders and the wider Client Revenue Operations team to align workflows and drive operational change.
• Develop and maintain executive KPI and revenue reporting with strong data integrity.

Skills

Team leadership

Stakeholder management

Coaching & development

Data accuracy & reporting

Cross-functional collaboration

Tools

Google Workspace

Microsoft Excel

Salesforce

Job description

News Corp Australia is seeking a Senior Client Operations Manager to enable the Client Partnerships sales team to deliver client outcomes and revenue through efficient operational delivery.

Reporting to the Head of Client Operations, you will lead a portion of the Client Operations team, manage people, drive end-to-end workflow coordination, and deliver key initiatives that improve processes, systems, and reporting.