Senior Client Advisor - Luxury Watch Sales & Relationships

Richemont; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

Panerai is seeking a proactive sales and customer relations professional to develop and implement contact plans for product launches and campaigns. You will be the first point of contact for customers, resolve inquiries, and refer complex issues as needed.

You will identify potential customers through referrals and events, present products and configurations, and use the CRM to track actions for retention and business development.

Qualifications

• Experience building customer relationships through campaigns and calls.
• Ability to present products and handle customer questions effectively.
• Familiarity with CRM tools and sales processes.

Responsibilities

• Develop and implement a customer contact plan for product launches and campaigns.
• Act as first point of contact for customer queries and complaints; route complex issues as needed.
• Identify potential customers via referrals and events; engage through campaigns and meetings.
• Present products and configurations; respond to customer information needs and close purchases at standard terms.
• Record follow-up actions in the CRM to support retention and business development.
• Collaborate with colleagues to build external relationships and align on customer needs.
• Understand organizational policies and compliance codes; obtain supervisor authorization for exceptions.
• Support performance management and development activities for the team.

Skills

Customer communication

CRM systems

Needs assessment

Relationship building

Tools

CRM software

Job description

Panerai is seeking a proactive sales and customer relations professional to develop and implement contact plans for product launches and campaigns. You will be the first point of contact for customers, resolve inquiries, and refer complex issues as needed.

You will identify potential customers through referrals and events, present products and configurations, and use the CRM to track actions for retention and business development.