Casual Client Advisor - Panerai Chadstone

Richemont; Melbourne; On-site; AUD 52,000 - 68,000; Part time

Job summary

Panerai Chadstone in Melbourne is seeking a Casual Client Advisor to deliver exceptional luxury retail experiences and uphold the Panerai Selling Ceremony. You will contribute to boutique targets through elevated client service and product knowledge.

You will build relationships with clients, identify opportunities for business growth, and support after-sales care in alignment with Maison procedures and Richemont standards.

Responsibilities

• Uphold Panerai Selling Ceremony and deliver premium client service.
• Demonstrate sales mindset and identify growth opportunities.
• Build and maintain a portfolio of high-potential clients and follow up.
• Support after-sales clients with brand-aligned solutions.

Job description

Casual Client Advisor - Panerai Chadstone

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

YOUR MISSION

As a dedicated member of the Chadstone Boutique, the Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

You will actively uphold operational excellence in mastering the Panerai Selling Ceremony

You will demonstrate a strong sales mindset and identify business growth opportunities

You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio

With your watch expert knowledge, you will support after-sales clients with helpful solutions in accordance with Maison procedures

You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS

With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship

With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives

With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation

With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market

Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING?

You will be part of a dynamic Maison where your skills and talents will be recognized

You will share with us the same values such as "enriching communities, care attitude, continuous improvement, efficient accountability"

You will work in a multicultural team and develop international experience

You will navigate with us on our sustainability journey

You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group