Senior Client Advisor & VIP Experience Leader

Louis Vuitton; Melbourne; On-site; AUD 100,000 - 160,000; Full time

Benefits offered by this job

Generous commission structure

Exclusive product discounts

Exceptional leadership training

Fast-track pathway to management &全球流动

Job summary

Louis Vuitton is seeking a Senior Client Advisor for our Crown Store in Melbourne to lead client journeys and drive exceptional performance. You will mentor the team, elevate the client experience, and act as a brand ambassador, sharing the Louis Vuitton story with VIP clients and staff.

The role emphasizes leadership, strategic clienteling, and operational excellence within a luxury retail setting, offering a fast-track pathway to management and global mobility for top performers.

Qualifications

• Leadership experience in guiding high-performing teams.
• Strong clienteling and relationship-building with VIP clients.
• Proven ability to drive sales and profitability in luxury retail.
• Exceptional communication and interpersonal skills for escalations and mentoring.

Responsibilities

• Elevate the client experience and build lasting relationships with clients.
• Act as brand ambassador and inspire passion for Louis Vuitton within the team.
• Drive sales and profitability through strategic clienteling and operational excellence.
• Mentor and coach junior team members to foster a positive, high-performing environment.

Skills

Leadership

Clienteling

Sales Excellence

Communication

Proactive & Agile

Business Acumen

Mentoring

Job description

About The Job

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Senior Client Advisor in our Crown Store, you'll be a leader in shaping unforgettable client journeys and driving exceptional performance. This is your opportunity to elevate the Louis Vuitton experience for both our clients and our team.

About The Job

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Senior Client Advisor in our Crown Store, you'll be a leader in shaping unforgettable client journeys and driving exceptional performance. This is your opportunity to elevate the Louis Vuitton experience for both our clients and our team.

Job responsibilities

What's the opportunity?

Join our passionate retail team and become a mentor, a business driver, and a key contributor to the success of our iconic store. You will be a master storyteller, sharing the magic of Louis Vuitton while leading by example and fostering a high-performing team.

You'll:

• Elevate the client experience, exceeding expectations and building lasting relationships.
• Become a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients.
• Drive sales and profitability through strategic clienteling and operational excellence.
• Mentor and coach junior team members, fostering a positive and supportive environment.
  
  

Profile

We are seeking a highly driven Senior Client Advisor to bridge the gap between our Client Advisors and Management team. This elevated role suits someone with a strong leadership mindset who thrives in a fast-paced, dynamic environment. You will play a key part in shaping the client journey, driving commercial performance and mentoring the team. Beyond sales, you’ll build lasting client relationships, contribute to store strategy and bring operational excellence to every interaction.

Are you the one?

We're seeking individuals who possess the following:

• Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities.
• Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability.
• Clienteling Obsession: A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.
• Operational Expertise: Strong knowledge of retail operations and procedures.
• Exceptional Communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.
• Proactive & Agile: A proactive mindset, with the ability to quickly learn and adapt to new challenges.
  
  

Ideally, you have:

• Leadership experience in a high-touch service environment.
• A proven track record of exceeding sales targets and building strong client relationships.
• A love for coaching others and progressing your leadership journey.
  
  

Additional information

The Louis Vuitton Advantage

Unlock unparalleled career growth in the world of luxury. As a Senior Client Advisor, you'll enjoy a generous commission structure, exclusive product discounts, and exceptional training to hone your leadership skills. For driven retail leaders seeking a new challenge, Louis Vuitton offers a fast-track pathway to management and global mobility, leveraging your expertise in a brand that invests in your success. If you are a passionate sales or retail leader, there is no better retail pathway than with Louis Vuitton.

Ready to lead the art of client experience?

Apply now. We can't wait to meet you!

Reference LVM34078