Senior Claims Ops Lead – Return to Work & Compliance

1602 DXC INT SVCS VIC PTY LTD; Melbourne; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Zusammenfassung

DXC INT SVCS VIC PTY LTD in Melbourne leads a large, complex Victorian WorkCover claims operation, driving high-quality outcomes in return-to-work, customer service and compliance.

As a senior leader you will steer multiple teams, drive data-driven improvements and ensure governance across claims management. You will coach, shape transformation programs and partner with technology to modernize workflows.

Qualifikationen

• Extensive experience within the Victorian Workers Compensation Scheme.
• Senior operational leadership in workers compensation or related regulated environments.
• Experience leading large, complex teams through multiple leadership layers.
• Strong claims management, performance management and stakeholder influencing skills.
• Strong analytical, governance, risk and commercial judgement.
• Excellent communication skills and experience leading significant organisational change.

Aufgaben

• Provide senior operational leadership across the operation, turning strategy into measurable outcomes.
• Drive an outcome-focused culture centred on safe, sustainable return to work and early intervention.
• Meet DXC's obligations as a Victorian WorkCover agent, performing against contractual and scheme requirements.
• Lead, coach and develop the claims leadership team and strengthen succession planning.
• Maintain strong governance over claims quality, compliance and operational risk.
• Build strong relationships with injured workers, employers and scheme stakeholders, including WorkSafe Victoria.
• Lead operational improvement and transformation, leveraging technology and data.

Kenntnisse

Senior operational leadership

Claims management

Stakeholder influencing

Analytical

Governance & risk

Communication skills

Change management

Jobbeschreibung

DXC INT SVCS VIC PTY LTD in Melbourne leads a large, complex Victorian WorkCover claims operation, driving high-quality outcomes in return-to-work, customer service and compliance.

As a senior leader you will steer multiple teams, drive data-driven improvements and ensure governance across claims management. You will coach, shape transformation programs and partner with technology to modernize workflows.