Senior Claims Operations Leader – WorkCover Victoria

DXC Technology Australia & New Zealand; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Training and career opportunities

Inclusive culture

Job summary

DXC Technology Australia & New Zealand is seeking a senior leader to head a large, complex Victorian claims operation under the WorkCover scheme. You will drive outcomes in claims management, return-to-work, and compliance while leading multiple teams and shaping strategy at scale.

You will influence governance, risk and performance, mentor the claims leadership group, and strengthen succession planning. The role emphasizes data-driven transformation and stakeholder collaboration across

Qualifications

• Extensive experience within the Victorian Workers Compensation Scheme.
• Significant senior operational leadership in workers compensation or a similarly regulated environment.
• Proven experience leading large, complex teams through multiple leadership layers.
• Strong claims management, performance management and stakeholder influencing skills.
• Strong analytical governance, risk and commercial judgement.
• Excellent communication skills and experience leading significant organisational change.

Responsibilities

• Provide senior operational leadership across the operation, turning strategy into measurable outcomes.
• Drive an outcome-focused culture centred on safe, sustainable return to work and early intervention.
• Meet DXC's obligations as a Victorian WorkCover agent, performing against contractual and scheme requirements.
• Lead, coach and develop the claims leadership team and strengthen succession planning.
• Maintain strong governance over claims quality, compliance and operational risk.
• Build strong relationships with injured workers, employers and scheme stakeholders, including WorkSafe Victoria.
• Lead operational improvement and transformation, leveraging technology and data.

Skills

Leadership

Stakeholder management

Claims management

Data-driven decision making

Regulatory compliance

Job description

DXC Technology Australia & New Zealand is seeking a senior leader to head a large, complex Victorian claims operation under the WorkCover scheme. You will drive outcomes in claims management, return-to-work, and compliance while leading multiple teams and shaping strategy at scale.

You will influence governance, risk and performance, mentor the claims leadership group, and strengthen succession planning. The role emphasizes data-driven transformation and stakeholder collaboration across