Senior Claims Officer - Cleveland

JJ's Waste & Recycling; Cleveland; Híbrido; AUD 90.000 - 115.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Novated leasing options

Car-related discounts

Career development opportunities

Resumo da vaga

JJ’s Waste & Recycling, based at our Cleveland HQ in Queensland, seeks a Senior Claims Officer to manage a large motor and property claims portfolio across AU, NZ, and the US. Hybrid work with min 2 days on site supports a structured, fast-paced environment.

You’ll assess liability, coordinate assessments, and work with third parties, insurers, and service providers to settle claims efficiently. Strong customer service and attention to detail are essential.

Qualificações

• Experience handling motor and property or general insurance claims.
• Strong customer service with internal and external stakeholders.
• Able to meet KPIs in a high-volume portfolio.
• Excellent communication and stakeholder engagement.
• Detail-oriented with sound judgment and accuracy.

Responsabilidades

• Manage end-to-end motor and property claims across AU, NZ and US.
• Liaise with third parties to determine claim pathways.
• Review demands and coordinate independent assessments.
• Assess liability using incident details and road rules.
• Coordinate with in-house legal on disputes and legislation.
• Conduct weekly settlement processes and payment runs.
• Manage third-party recovery actions and demand letters.
• Prepare briefs for legal counsel on escalated matters.
• Support depots with incident queries and repairs assessments.
• Maintain accurate records in the claims system.

Conhecimentos

Insurance claims

Stakeholder management

Customer service

Attention to detail

Decision making

Ferramentas

MS Office

Claims management systems

Descrição da vaga

Australian Owned & Operated | Over 90 Years of Trusted Experience

Join a Stable & Essential Industry | Motor & Property Insurance

Monday to Friday | Full-Time | Permanent Role | Cleveland

Why Join Us?

At JJ's Waste & Recycling, you'll join an Australian-owned company that's been keeping communities clean and running for generations. Our trucks are a familiar sight across the country, delivering an essential service people rely on every day.

When you join our team, you’ll benefit from:

Job security with Australia’s largest family-owned waste management company.

A stable role in an essential services industry.

Ongoing learning, career development, and opportunities for growth.

A supportive workplace with a collaborative and experienced team.

Professional, clean and well-maintained offices that provide a welcoming and well-equipped working environment.

The opportunity to work for a company that values its people and recognises your contribution.

Ready to learn more about life at JJs? Find out more in our video below.

About the Role

Location: Based at our Cleveland HQ, QLD – hybrid work arrangements available (min 2 days on site)

Hours of Work: Full Time, Monday to Friday

JJ’s Waste & Recycling’s Motor & Property Insurance team are seeking an experienced Senior Claims Officer to join our team.

In this role, you’ll manage a large and diverse portfolio of motor and property claims, handling matters from initial incident review through to settlement and recovery. This includes working across Australian, New Zealand and United States claims, supporting depots, and ensuring all processes are applied consistently.

You will act as a key decision-maker - assessing liability, interpreting road rules, coordinating repair assessments, and working with third parties, insurers and service providers to resolve claims efficiently.

You’ll thrive in a structured, fast-paced environment where accuracy, sound judgement and strong stakeholder communication are essential.

What You’ll Do

• Manage end-to-end motor and property claims across AU, NZ and the US
• Liaise with third parties and their representatives to determine appropriate claim pathways
• Review claim demands; coordinate independent assessments when required
• Assess liability using incident details, road rules, and guidelines
• Work with our in-house legal team to manage claim disputes and legislation considerations
• Conduct weekly claim settlement processes and payment runs
• Manage a portfolio of third-party recovery actions, including letters of demand and follow-up
• Prepare briefs for legal counsel on escalated matters
• Support depots with incident queries, repair assessments and general advisory
• Maintain accurate and up-to-date records in the claims management system

What You’ll Bring

• Experienced in motor, property or general insurance claims
• Excellent customer service skills with both internal and external stakeholders
• Confident decision-maker able to manage KPIs within a high-volume portfolio
• Skilled in Microsoft Office and documenting in claims management systems
• Professional communicator with strong stakeholder engagement skills
• High attention to detail, and solution oriented
• Strong work ethic, integrity, honesty and commitment
• Comfortable working in a busy environment with clear processes and competing priorities

What We Offer

We appreciate there is more to life than work, and so we provide a variety of work options to ensure the job gets done; along with competitive remuneration and a range of benefits, regardless of your role or location including:

• The security of an essential services industry
• Career development and growth opportunities
• Health funds and car related discounts
• Novated leasing options
• Banking partnerships - including financial, budgeting, and mortgage advice

Life at JJs

JJ’s Waste & Recycling is Australia’s largest family-owned and operated waste management company. From our beginnings as a small family business, we’ve grown into a global operation servicing Australia, New Zealand and the United States.

But JJ’s is more than bin collection - we are one company with 17 divisions, employing more than 2,700 people and together we exist to continuously improve waste management and the impact that waste has on the community and environment. To find out more about JJ’s, visit our website.

Ready to Join the Team?

If you're looking for a stable job with a company that values its people, we'd love to hear from you.